It is very important to know your customer's requirements,expectations and improved business processes in advance before starting any analysis and design exercise. A continuous communication with your client is must so that you can understand their business processes very well and should be able to identify problem areas with some concrete solutions in mind. If you have a suggestions related to business processes improvement then get an approval from your client on business requirements as they keep changing all the time.So scope of work is clearly defined to you and your customer with extensive project planning. If a customer does not see any qualitative improvement in complex business processes simplification/replacement with new improved business processes,he is going to make a lot of hue and cry about introducing new technological architecture. An organisation is always interested in synchronisation and improvement of its business process with its customers,suppliers and ...
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